Shape your hotel’s image with proactive reputation management. Harness the power of online reviews and guest feedback to build trust and credibility. Discover strategies to enhance guest satisfaction, drive bookings, and maintain a sterling reputation.
Review management is a critical part of the hospitality industry.
With the popularity of the internet and face-to-face interaction decreasing, people often turn to the World Wide Web to share their experiences. It is up to you to monitor and respond to reviews in a timely manner.
A great online reputation means you are exceeding guests’ expectations, which can lead to increased average daily rates and occupancy.
Our review management services include:
- Tracking reviews received through TripAdvisor, listing/OTA sites, and social media.
- Responding with semi-automated responses.
- Informing the property of all new reviews.
- Campaigns to increase and maintain the property’s ranking on TripAdvisor by driving reviews.
Review management should ideally be paired with digital marketing, but can be quoted on separately.
Here are some of the benefits of effective review management:
- Increased brand awareness.
- Improved customer satisfaction.
- Increased sales and revenue.
- Enhanced customer loyalty.
- Improved online reputation.